At xmally, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy to ensure your shopping experience is hassle-free. Please review the details below:

1. Return Eligibility:

  - Items must be in their original condition, unworn, and with all tags attached.

  - Returns are accepted within [X] days from the date of delivery.

2. Initiating a Return:

  - Contact our customer support team to initiate the return process.

  - Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

  - Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

  - We recommend using a trackable shipping service for returns to ensure they reach us safely.

4. Exchange Process:

  - If you wish to exchange an item for a different size or color, please contact our customer support team.

  - We will assist you in placing a new order for the desired item and provide guidance on returning the original item.

5. Refund Processing:

  - Once the returned items are received and inspected, we will process the refund.

  - Refunds will be issued to the original payment method within [X] business days.

6. Non-Returnable Items:

  - Certain items, such as [list specific items], are not eligible for return due to hygiene or other reasons. Please check the product details before purchasing.

7. Damaged or Defective Items:

  - If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

8. Return Address:

  - [Provide the return address for customers to ship their returns.]

Please note that the above guidelines are general, and it's recommended to check our website or contact customer support for specific details related to your purchase. We appreciate your understanding and cooperation in making the return and exchange process as smooth as possible. Thank you for choosing xmally!